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ECOMMERCE FAQTo register with agv.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.
You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
No, you do not have to register to make a purchase at agv.com. You can order all the items you want without having to create an account.
If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
If you decide to register with agv.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.
Registering also allows us to keep you informed about new offers or promotions as well as new events and products.
If you are already registered with agv.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.
If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.
If you want to close your account at agv.com, simply fill out the Contact Us Form and ask to close your account.
This does not automatically remove you from the agv.com newsletter. To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.
Any of the items from the AGV product lines that are available at the time of purchase.
The site is updated every day and shows the availability of the products available at agv.com.
If an item is available it can be purchased immediately once it has been added to your shopping cart.
Orders are processed from Monday to Thursday from 8:00am to 5:00pm and on Fridays from 8:00am to 1:00pm (PST). During these times, AGV will process orders within 2 - 4 business working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)
(*US public holidays are New Year's Eve & Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
All AGV USA orders ship from the courier company UPS. Signature is required on all USA orders to protect our customers against theft or stolen/damaged packages. If a customer waives the signature requirement directly through the shipping courier, AGV is NOT responsible for any lost or stolen packages or items and refunds will not be processed.
When the order is shipped, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site. All tracking beginning with "1Z" is shipping via UPS and all other tracking is via DHL.
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.
You can pay for orders using the methods shown on the website (Credit card, Paypal, Affirm Financing, Bank Transfer).
No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
All the countries listed in the drop-down menu on the top right.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year. AGV USA offers Free Shipping On All Orders Over $145 and any orders under $145 are a flat shipping rate of $20.
All deliveries leave from our distribution center in the USA.
Orders are processed from Monday to Thursday from 8:00am to 5:00pm and on Friday from 8:00am to 1:00pm (PST). On such days, AGV will process orders within 2 -4 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.
*Italian public holidays are on:
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
All deliveries leave from our distribution center in the USA.
Orders are processed from Monday to Thursday from 8:00am to 5:00pm and on Friday from 8:00am to 1:00pm (PST). On such days, AGV will process orders within 2-4 working days from the payment reception.
The courier delivers in 7-10 working days in USA, except for particularly remote locations.
Delivery times can be affected by bad weather, strikes or other unforeseen events which AGV cannot predict.
Please note that:
As soon as your package is ready for shipping, you will be sent an e-mail which shows the courier's name and the tracking number.
Click here to track your shipment.
Registered Users:Within 30 (thirty) working days from receipt of the item, enter the “Return request” section of your account on dainese.com and click on “Request for a new return” here
Then fill in the mandatory fields:
1) Select the order and item/items you wish to return.
2) Reason for your return
Once all details have been filled in, the confirmation form showing the data summary and the possibility of entering any comments shall be displayed.
You will also receive a confirmation email with a pdf form to be inserted into the package to be returned.
Unregistered Users:Within 30 (thirty) working days from receipt of the item, access the “Return request” your order code and your email and enter your details as described for the registered users.
We offer free return shipping labels for returns that are within the 30 day return window from order receipt.
If the customer is registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she ordered the Product, by accessing his/her account on the RETURN SECTION “Orders” and by following the instructions that will appear after clicking on the “ORDER DETAILS” button.
If the customer is not registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she ordered the Product, by accessing the RETURN SECTION of the website where he/she can insert his/her e-mail address and order number. Then follow the instructions:
No, The returns of goods bought from agv.com cannot be returned to AGV retailers but must be sent back in compliance with the above-mentioned instructions.
Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 10 - 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
No, We don’t change sizes or offer exchanges. The item in the wrong size must be returned and a new order must be placed.
AGV performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our After Sales department will provide support in arranging the return of the goods.
Fill out the Contact Us Form HERE and a member of the team will further assist. You can also reach out by calling Toll Free +1 949-625-0412
