You can sign up for the "Notify Me" option by entering your email address on the product detail page. You will get first priority and an email notification to purchase as soon as it is available and in stock.

No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.

You have to enter the discount code in the space called "Promo code or voucher" in the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for orders using the methods shown on the website. We accept credit cards, debit cards, PayPal and Affirm Financing.

No. Orders must be made on our website agv.com.

Tax rates can vary within a state, a county, a city, a ZIP code. At the checkout, after inserting your delivery address, the order will be updated with the applicable taxes as required by law regulations.

If you wish to return one or more items in your order, you can do so within 15 days of receiving the goods.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

We offer free shipping labels to return the goods to our warehouse. The return label will be generated during the return request procedure.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 working days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Yes, you can do that. You can either choose to return the order using the online procedure or you can go to an official Dainese store in your country. Please consider that it is not possible to make a return to a store in a different country from the one where you had your online order originally delivered. Find the list of our own Dainese stores (FLAGSHIP STORES) using the following link.

PLEASE NOTE: If you have already requested the return through the online procedure, it will NOT be possible to do so in store.

No, we only accept returns from products purchased directly from Dainese.com. Please contact the dealer where your item was purcahsed.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.

We ship to all countries that are listed in the destination menu that you can find at the bottom right-hand side of the screen.

As far as the United States are concerned, we ship to all states except for Alaska, Hawaii, Puerto Rico.

We currently only ship online orders to the countries that are listed in the destination menu displayed at the bottom right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.

Orders over a certain amount may have free shipping. The threshold may vary. The cost of the shipping, if applicable, will appear on your shopping cart. Sign up to the Dainese email subscription list for the latest promotional updates.

Orders are processed from Monday to Friday within 2 working days from the payment reception. Orders received over the weekend or on public holidays will be processed the next working day. Orders may be shipped in more than one shipment.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. When your order is ready to be shipped out, you will receive e-mail containing all the information on the shipment as well as tracking information.

The shipping courier will deliver within 5-7 business days, with the exception of particularly remote areas. Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.

Please note that:

- Orders cannot be sent to PO post box addresses.

- Orders cannot be sent to APO/Military Base Addresses.

- Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December.

USA public holidays are on New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.

When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

You can check the status of your order by logging into your ACCOUNT area.

If you don't have an account, please use your order number and e-mail address here.

Shipments will be sent via DHL or UPS. Please note that you may receive your order in multiple shipments depending on what warehouse your items are available at.

Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will be the Waybill Number. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.

Please contact Dainese Customer Care by filling out the Contact Us Form.