If you wish to return one or more items in your order, you can do so within 15 days of receiving the goods.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;

- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a free return label to affix to the package, which you can then use to return the package.

When you request a return, if the size you need is available, you’ll be able to request a size exchange. However, colour exchanges are not possible.

Once the warehouse has received your return and verified its condition, we will prepare the shipment of the new size immediately. You will receive an email with the tracking number as soon as the package is ready.

No, if you return an item to request a size exchange, you won’t receive a refund but we’ll send you the new size at no additional cost.

At Dainese stores, you can return your item in-store and a refund will be automatically issued to the original payment method used for the order. After that, you can purchase the new size directly in the store.

Yes, you can return the exchanged size, but you won’t be able to request another size exchange.

Can I request a size exchange and a return for two products from the same order?