Help

I would like to create an account with agv.com, what do I have to do?

To register with agv.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. 

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at agv.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

If you decide to register with agv.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

Can I modify my personal data?

If you are already registered with agv.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at agv.com, simply send an e-mail to dstoreonline@dainese.com and ask to close your account.

This does not automatically remove you from the agv.com newsletter.

To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

How are my personal details processed?

For detailed information on how Dainese/AGV processes its customers' personal data, please read our Privacy Policy, which is available via the following link: https://policy.dainese.com/privacy

What items can I purchase online from agv.com?

Any of the items from the AGV product lines that are available at the time of purchase.

I have ordered an item from agv.com. When will it be sent?

Orders are processed from Monday to Thursday from 08.00 to 16.00 and on Fridays from 08.00 to 13.00 (CET). During these times, AGV will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Which courier service will deliver my order?

AGV ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL. Orders for Russia will be shipped via SDA. 

Where is the tracking number on my order?

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

I have received a discount coupon to use on the AGV online store. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

The billing details that I have entered are incorrect, what shall I do?

You should contact AGV Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

What payment methods does AGV accept?

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express), Paypal, or bank transfer.

Can I pay by bank transfer?

Yes. If you choose to make your payment to Dainese via bank transfer, please use the “IBAN” and "BIC" codes specified on your order confirmation and indicate the order number in the payment reference. In accordance with our Terms of Sale, the transfer must be made within 5 days of the order date. If payment does not arrive by day five, Dainese will cancel the order received.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Can I place an order by phone?

No. Orders must be made on our website agv.com.

In which countries do you deliver your products?

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

I cannot find my country in the list of countries on your site, why is this?

We currently only ship orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Can I have my order delivered to a Dainese/AGV store? 

Yes, you can currently have your online order delivered to one of the official Dainese/AGV stores. You can select any official Dainese/AGV store in your country at checkout.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year. 

When will I receive my order?

AGV ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Thursday from 08.00 to 16.00 and on Fridays from 08.00 to 13.00 (CET). During these times, AGV will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
- If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL.

Orders for Russia will be shipped via SDA. 
 

How can I keep track of delivery?

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

How can I return my order? 

If you are registered on our website, log into your account and go to the "Orders" section: Select the order you want to return and click "Create a Return" to select the item(s) you wish to return.

You can then send the item(s) to be returned to our warehouse.

If you are not registered on our website, access the "Orders" section by entering your email and order number. Once you have clicked “View”, if the details have been entered correctly, you will be taken to an order summary page, where you can click on “Create a Return” and select the item(s) you wish to return.

You can then send the item(s) to be returned to our warehouse.

Remember that you can return any items within 30 days of receipt.      

Can I exchange the items I receive?

You can ask to exchange an item for a different size or color within 30 days of receipt. We will endeavor to fulfill your request, however this will be dependent on stock availability.

How can I request a size or color change?

Remember that you can request to exchange any item for a different size or color within 30 days of receipt.

If you are registered on our website, log into your account and go to the "Orders" section: select the order you want to return and click "Create a Return" to select the item(s) you wish to return. Then select the new size or color that you want to exchange the item(s) for.

You can then send the item(s) to be returned to our warehouse.

If you are not registered on our website, access the "Orders" section by entering your email and order number. Once you have clicked “View”, if the details have been entered correctly, you will be taken to an order summary page, where you can click on “Create a Return” and select the item(s) you wish to return. Then select the new size or color that you want to exchange the item(s) for.

You can then send the item(s) to be returned to our warehouse.

How can I request a size or color change?

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will AGV provide you with a DHL label to affix to the package, which you can then use to return the package via your nearest DHL center. 

Where do I send returns to?

Items being returned within the European Union should be sent to the following address: 
DAINESE E-COMMERCE 
c/o Traconf

Via del Fonditore, 12
40138 Bologna
ITALY

Non-EU returns should be sent to the following address:
DAINESE E-COMMERCE 
Via dell'Economia, 91
36100 Vicenza
ITALY

Can I return an item bought from agv.com to an authorized Dainese/AGV official store?

If you choose to collect your online order from one of our official stores, you can also return any items to the same retail outlet. If you request delivery to your home or work address, the return should be sent to our warehouse.

When shall I get my refund?

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

If payment was made via bank transfer, our Consumer Care department will contact you to request your bank details so that we can refund you.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

I have received a faulty item. How can I return it?

AGV performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.