AGV ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Thursday from 08.00 to 16.00 and on Fridays from 08.00 to 13.00 (CET). During these times, AGV will process orders within 2 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
- If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.
Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL.
Orders for Russia will be shipped via SDA.