Help

I would like to create an account with agv.com, what do I have to do?

To register with agv.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. 

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at agv.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

If you decide to register with agv.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

Can I modify my personal data?

If you are already registered with agv.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at agv.com, reach out to the Consumer Care Team by filling out the Contact Us Form and ask to close your account.

This does not automatically remove you from the agv.com newsletter.

To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

How are my personal details processed?

For detailed information on how Dainese/AGV processes its customers' personal data, please read our Privacy Policy, which is available via the following link: https://policy.dainese.com/privacy

What items can I purchase online from agv.com?

Any of the items from the AGV product lines that are available at the time of purchase.

I have ordered an item from agv.com. When will it be sent?

Orders are processed from Monday to Friday. During these times, AGV will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Which courier service will deliver my order?

AGV ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL. Orders for Russia will be shipped via SDA. 

Where is the tracking number on my order?

When the order is shipped, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

I have received a discount coupon to use on the AGV online store. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

The billing details that I have entered are incorrect, what shall I do?

You should contact AGV Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

What payment methods does AGV accept?

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

Can I place an order by phone?

No. Orders must be made on our website agv.com.

In which countries do you deliver your products?

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

I cannot find my country in the list of countries on your site, why is this?

We currently only ship orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Can I have my order delivered to a Dainese/AGV store? 

Yes, you can currently have your online order delivered to one of the official Dainese/AGV stores. You can select any official Dainese/AGV store in your country at checkout.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year. 

When will I receive my order?

AGV ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, AGV will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by AGV.

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
 

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL.

Orders for Russia will be shipped via SDA. 
 

How can I keep track of delivery?

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

How can I return my order? (For Customers from EU)

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
Registered Users: Log into your account on dainese.com and click on “Request for a new return”. Select order number, the item/items you wish to return and the reason for your return. Confirm.

Unregistered Users: Access the “Return request” page here using your order number and your email address. Then, select order number, the item/items you wish to return and the reason for your return. Confirm.               
Send your return to our warehouse in Italy:
DAINESE ECOMMERCE RETURNS C/O NIPPON EXPRESS SPA
Via del Fonditore 12 
40138 Bologna


Please remember to add a note in which you state your name (the same used in the original order) as well as your Order number. Lack of this information will result in longer processing time for your Return.

We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.

Shipping costs to return the product are at customer’s expense. Once product is received, the Return will be processed in our system.

As per our Terms&Conditions, refund will be processed within 14 business days.

How can I return my order? (For Customers outside EU)

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
Registered Users: Log into your account on dainese.com and click on “Request for a new return”. Select order number, the item/items you wish to return and the reason for your return. Confirm.

Unregistered Users: Access the “Return request” page here using your order number and your email address. Then, select order number, the item/items you wish to return and the reason for your return. Confirm.               

ATTENTION - REALLY IMPORTANT: If you are returning goods from a country outside the European Union, you MUST include a Proforma invoice with the return
Please contact our Consumer Care Team to get the proforma invoice to attach to the return box. Then:
- Print the Proforma invoice 
- Choose the courier you prefer.
- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.
- Attach the Proforma invoice and the original invoice to the shipment. 
- Send your return to our warehouse: DAINESE ECOMMERCE RETURNS C/O NIPPON EXPRESS SPA - Via del Fonditore 12, 40138 Bologna - Italy.
- Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.
If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, the Customs will probably reject the shipment, the goods will not be released and the products will be shipped back.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense. Once product is received, the Return will be processed in our system.
As per our Terms&Conditions, refund will be processed within 14 business days.
 

Where do I send returns to?

Items being returned should be sent to the following address: 
DAINESE E-COMMERCE 
c/o NIPPON EXPRESS SPA

Via del Fonditore, 12
40138 Bologna
ITALY

 

When shall I get my refund?

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

If payment was made via bank transfer, our Consumer Care department will contact you to request your bank details so that we can refund you.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

I have received a faulty item. How can I return it?

AGV performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.