When changing countries your shopping bag will be emptied. Are you sure you want to proceed?
To register with agv.com, click MY ACCOUNT at the top right of the screen then click on CREATE ACCOUNT. Once you have completed all the mandatory fields and clicked on CREATE ACCOUNT, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.
You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
No, you do not have to register to make a purchase at agv.com. You can order all the items you want without having to create an account.
If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
If you decide to register with agv.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a return.
Registering also allows us to keep you informed about new offers or promotions as well as new events and products.
If you are already registered with agv.com, you can modify your personal data from your personal area.
If you have forgotten your password, click on "Forgot Password?" and enter your e-mail address. The system will send you a link to create a new password.
To update your preferences on the newsletter you receive or either stop receiving them, you will have to click on the link you will find on the footer of our newsletter.
If you want to close your account, please contact us at this link.
For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link.
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 2 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
You can pay for your order online at agv.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.
No. Orders must be made on our website agv.com.
We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
Step 1: Log into your ACCOUNT, if you have not created one go to the ORDERS & RETURNS section under MY ACCOUNT and follow the procedure.
Select the order > Select the items you would like to return and confirm > Wait for the return confirmation e-mail and follow the instructions.
Step 2: Print the e-mail confirmation and include it in the return parcel.
Step 3: Pack the product carefully, if possible using the same box you received it in.
Then:
- Print the Proforma invoice
- Choose the courier you prefer.
- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.
- Attach the Proforma invoice and the original invoice to the shipment.
- Send your return to our warehouse that will be on the email confirmation.
- Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.
If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, Customs will probably reject the shipment, the goods will not be released and the products will be shipped back – at your cost.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.
If you do not include the email confirmation we are not able to match it back to you and delays will occour.
Goods in transit are your responsibility until signed for at our warehouse we accept no liability for your chosen courier therefore we recommend a trackable, signed for and insured service.
You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a free return label to affix to the package, which you can then use to return the package.
To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.
