Orders

Returns

Shipping

Your Account

Methods of payment

AGV Warranty

What items can I purchase online from agv.com?

Any of the items from the AGV/MDS product lines that are available at the time of purchase.

Product availability

The site is updated every day and shows the availability of the products available at agv.com.

If an item is “available” it can be purchased immediately once it has been added to your shopping cart. It the item can be “booked” you can still go ahead with your purchase. Once an order has been received (and within 72 hours of its receipt), AGV will check the availability of the product, and, if available, will send it. If a product is no longer available, the order will be cancelled and the payment refunded.

I have ordered an item from agv.com. When will it be sent?

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, AGV will process orders within 2 working days from the placement of the order by the customer.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Which courier service will deliver my order?

We use different couriers depending on market conditions.

The name of the courier service will be included in e-mail sent to you confirming shipment.

I have received a discount coupon to use on AGV Online Store. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

I received my order but I wish to return it. What do I have to do?  

Registered Users: Within 30 (thirty) working days from receipt of the item, enter the “Return request” section of your account on agv.com and click on “Request for a new return”.

Then fill in the mandatory fields:

1) Select the order and item/items you wish to return.
2) Reason for your return

Once all details have been filled in, the confirmation form showing the data summary and the possibility of entering any comments shall be displayed.

You will also receive a confirmation email with a pdf form to be inserted into the package to be returned.

Unregistered Users: Within 30 (thirty) working days from receipt of the item, access the “Return request” page using your order code and your email and enter your details as described for the registered users.

Do I have to pay for the return? 

Yes, by law the shipping expenses for the return of the item are to be paid by the Customer. 

(From all countries except the USA) Where do I have to send the return?

The address to send the return to is:

AGV S.p.A. Via Palazzon, 25 – 35010 Campodoro (PD) ITALY

(Customers from the USA) Where do I have to send the return?

The address to send the return to is:

Dainese USA Inc. - 1001 Brioso Drive, Costa Mesa, 92627, California (USA)

Which carrier can I use for my return?

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. AGV shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Can I return an item bought from agv.com to an authorized AGV retailer?

The returns of goods bought from agv.com cannot be returned to AGV retailers but must be sent back in compliance with the above-mentioned instructions.

When shall I get my refund?  

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

I need a different size from the one I ordered.  Can I ask for a change in size? 

We don’t change sizes.  The item in the wrong size must be returned and a new order must be placed.

 

Where is the tracking number on my order?

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Do you deliver to anywhere in the world?

Agv.com guarantees delivery of products bought from www.agv.com to all the countries shown in the drop-down menu “Change country” on the bottom right of the screen.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Shipping times

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, AGV will process orders within 2 working days from the placement of the order. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

- 1-6 January

- Easter and Easter Monday

- 25 April

- 1 May

- 2 June

- 15 August

- 1 November

- 8 December

- 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Delivery times

All deliveries leave from our distribution centre in Vicenza, Italy.

The BRT courier company will deliver within one/two working days to the main towns in Italy.

UPS will deliver within 2-3 working days in many areas of the Central Europe and 3-4 days for the Iberian peninsula, UK and Eastern Europe. Deliveries to Scandinavia and other remote locations will take about 5 days.

Orders for the USA, Canada and Japan will be delivered by Fedex in 5/6 days.

Orders for the rest of the world will be sent by DHL with an average delivery time of 72 hours.

Delivery times can be affected by bad weather, strikes or other unforeseen events which AGV cannot predict.

Please note that:

Items cannot be sent to post box addresses
All deliveries must be signed for
If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.
Delivery times can be affected by events beyond the control of AGV such as bad weather, strikes or other unforeseen events.

How can I keep track of delivery?

As soon as your package is ready for shipping, you will be sent an e-mail which shows the courier's name and the tracking number.

I would like to create an account with agv.com, what do I have to do?

To register with agv.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. 

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at agv.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

If you decide to register with agv.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

Can I modify my personal data?

If you are already registered with agv.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at agv.com, simply send an e-mail to agv.dstoreonline@fullycommerce.com and ask to close your account.

This does not automatically remove you from the agv.com newsletter. To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

I'd like to place an order with AGV Online Store, what are the methods of payment?

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

If I pay be credit card, when will the amount due be charged to my card?

When products are purchased by credit card, upon conclusion of the on-line transaction, the reference bank will authorise payment of the amount of the order only. The price of the Products purchased will be effectively debited from the Client's credit card only once AGV has confirmed the order.

If the Client (a Customer Consumer) should exercise his right to withdraw, the AGV shall order the bank to credit the amount to be refunded to the Client's credit card without delay and in compliance with the conditions laid down in Article 12 below. At no point of the purchase procedure is AGV able to gain information on the Client's credit card; such data is sent by means of a protected, encrypted connection, directly to the website of the bank handling the transaction. AGV shall not store this data in any computer archives. Under no circumstances, therefore, AGV can be held liable for any fraudulent or undue use of credit cards by third parties, upon making payment for Products purchased from the Website. 

Can I pay by bank transfer?

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

How long is the AGV helmets warranty?

All AGV helmets are guaranteed for two years from the date of purchase. For some products AGV offers the possibility of registering a conventional warranty which could cover the helmet for either 3 or 5 years.

Which products are covered by the AGV warranty?

The AGV warranty has a validity of 5 years for the Pista GP, Corsa and GT Veloce models, or 3 years for the K-5, K-3 SV, AX-8 Dual Carbon, AX-8 Dual Evo, AX-8 Naked Carbon, AX-8 Evo Naked, AX-8 Carbon, AX-8 Evo and Compact models.

The AGV warranty is available only for helmets with homologation E2205. For further info on the AGV warranty registration read the complete Regulation text at this link.

How can I register the warranty for my AGV helmet?

You will need to register with the website agv.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You will also need to upload a copy of your receipt of purchase.

Available payment methods
© 2015 AGV S.p.A P.iva IT03924090248 - Fully Commerce s.r.l. P.IVA: IT03658410240
All rights reserved.
We use our own and third party cookies to help us improve your purchasing experience by analysing how our website is used. By continuing to browse the website, you accept our use of cookies. For further information, please read our Cookies Policy
x